How does the insurance process work?
Dealing with insurance companies can be overwhelming. As part of Moss Roofing’s quality service, we offer our considerable insurance claims and project management expertise. Our team includes former insurance adjusters who know the ins and outs of the insurance industry including the estimating software-Xactimate-used by most insurance companies to itemize your loss. Moss Roofing will walk you through the process to make sure your home is receiving the necessary repairs after a storm.
Most people, when working with their insurance company to have their roof replaced, get very confused. The confusion arises because most of the time, the insurance company will issue you two separate checks for your roof replacement. Not understanding that they will receive two checks, most homeowners panic when they receive their first check, and think, “This is ALL the insurance company is paying to have the roof redone?” No need to fear! Here is an explanation, in easy-to-understand terms, of how most roofing claims proceed with the insurance company involved.
The first step is for you, the homeowner, to call your claims department and file a claim. REMEMBER – this page explains the process that will occur when you get your insurance company involved. Before you ever call your claims department, you should always have your roof checked by a trustworthy general contractor. If you think you have hail damage and don’t have your roof inspected, but call your claims department instead, you have just filed a claim on your roof. The insurance company is not there to inspect your roof for damage for you. They’re there to verify damage that you have. When you call your claims department, you’re filing a claim whether you have damage or not. To call in a claim, you can either call your local agent and ask for help or call your claims department directly. You will be asked questions like: “What kind of damage do you have?” “When did the damage happen?” and many other questions. If you don’t know the answers to the questions, just tell the service rep. Once the service rep has taken all your information, she will assign the claim to an adjuster, which leads to Step 2.
The insurance company’s claims adjuster will call you and tell you when he will come to inspect your roof. You don’t have to be there for this unless you want to be, however, it is a good idea to let your general contractor know (if you already have a contractor selected) when that inspection will occur. Most contractors like to be there when the adjuster arrives.
If the adjuster believes that you have damage on your roof, he will write an estimate for the scope of the work to be done. He may be able to print that loss summary report in his car, but most of the time, that letter will be mailed to you. The adjuster may also have the ability to write you a check on the spot, too. But, again, most of the time, that check will come in the mail with the loss summary report. The loss summary report shows, in a line-by-line detail, everything that the adjuster is putting in the claim. In addition to the roof, it may include gutters, furnace vents, painting, windows and screens, and even fences.
Here’s where most people get confused. The adjuster will determine a value to replace your roof. Then he also determines a value of depreciation for the existing roof based on its age and damages. Then you will receive a check for the amount of the estimate, MINUS the depreciation, and MINUS your deductible (in most cases). That’s what confuses and scares so many people, because your first check will seem unusually small for a re-roof project! There are 2 exceptions to this 2-check procedure! 1. If your claim is small, your insurance company may pay the entire claim on one check. 2. If your insurance policy is “Actual Cash Value” rather than “Replacement Cost Value,” then the amount of the estimate minus your deductible and depreciation costs will be the only check you will receive. You will be responsible for paying the difference for the cost of your roof. Be sure to check your policy before calling in a claim on your roof.
Once you have your loss summary report and first check, Moss Roofing can get started on doing the work of replacing your roof. If there is additional damage, such as gutters, vents, and siding, Moss will take care of those things at or around the same time.
Once Moss Roofing has completed the work, we will send a final invoice to the insurance company stating the work is complete and showing our costs for the project. The insurance company will then release the deprecation (if applicable – see notes on Step 4 above) to you and you’ll receive your second check.